Well thank you for your confidence in me! I was not trying to use my reputation in any way to influence, just stating the facts. I wish I was alone and it was only me that had this kind of poor customer service treatment, but I'm not alone and it's not a one time thing, it's just their way!

Most people are afraid to publicly complain as they will be shunned from any technical support. Which is a very important part of using this software. Looking at their forums you can see the technical difficulties in keeping software, hardware, firmware etc.. all in order for the product to even work. It is constantly a moving target with updates and fixes to updates and the rush to get newer controllers on market to keep up or surpass competition! Customer is really not a priority!