Support@moates.net/Burn 2

**brian617** · 12-03-2015

Tried to email Moates about a problem with my Burn 2 and never got a response. Anyone know if that address is correct or been in contact with them?

**Skinny Pedal** · 12-03-2015

Dave and Craig only reply to emails and phone calls a few days a week. I'm sure you are on the list, just takes them some time sometimes.

**1project2many** · 12-03-2015

I guess I'm so far out of the loop that I haven't a clue. Didn't Craig hire help for order fulfillment and tech support several years ago?

**Skinny Pedal** · 12-03-2015

Think its just him and Dave. I've never talked to anyone else there.

**1project2many** · 12-03-2015

k... that would make for some longe wait times.

**brian617** · 12-03-2015

One month since I emailed them.

**1project2many** · 12-03-2015

That's too long. :( Maybe support question got lost?
Page says email is correct. Also has phone #. Also says someone should be available for calls right now.

https://www.moates.net/info_pages.php?pages_id=22.

**brian617** · 12-03-2015

Originally Posted by 1project2many

That's too long. :( Maybe support question got lost?.

Tha's what i'm thinking, i'll send again and cross my fingers. Thanks

**brian617** · 12-03-2015

I guess they're watching this forum lol. Sent another email and they answered me right back!

**RobertISaar** · 12-03-2015

Craig is registered to this forum... but it could have just been something that slipped through the cracks, I know I do it somewhat regularly. sometimes it feels like Memento was a film about myself but I don't remember giving consent to it being made.... or looking like Guy Pearce....