Quote Originally Posted by highlander View Post
Sometimes situations are difficult to handle and there does exist a thing as a difficult customer and the customer is NOT always right.... but he does have the advantage... I am sure they have always tried to do things right but things donīt always come out right... They do care and they do try to take care of their customers... Hence why I have been one for YEARS to no end.

We just need to step back and see the whole picture of what is really going on... and I mean in a general sense of the business...
This thread was started on a difficult situation as you say, but what other people are saying is they have more issues than a mistaken transaction And that just fuels the thread more with their nose in the air attitudes.