Sometimes situations are difficult to handle and there does exist a thing as a difficult customer and the customer is NOT always right.... but he does have the advantage... I am sure they have always...

There are thousands of positive experiences, the problem is the negatives one are the ones that carry most of the weight.... When you go to ebay everyone searches for the negative feedback first.
...

JUst because there is a mixup doesn't mean that you are entitled to a free license as a penalty to them. I find it not fair that you have an issue and belittle their support. Support that has been...