Support@moates.net/Burn 2

[brian617]

Tried to email Moates about a problem with my Burn 2 and never got a response. Anyone know if that address is correct or been in contact with them?

[Skinny Pedal]

Dave and Craig only reply to emails and phone calls a few days a week. I'm sure you are on the list, just takes them some time sometimes.

[1project2many]

I guess I'm so far out of the loop that I haven't a clue. Didn't Craig hire help for order fulfillment and tech support several years ago?

[Skinny Pedal]

Think its just him and Dave. I've never talked to anyone else there.

[1project2many]

k... that would make for some longe wait times.

[brian617]

One month since I emailed them.

[1project2many]

That's too long. :( Maybe support question got lost?
Page says email is correct. Also has phone #. Also says someone should be available for calls right now.

https://www.moates.net/info_pages.php?pages_id=22.

[brian617]

That's too long. :( Maybe support question got lost?.

Tha's what i'm thinking, i'll send again and cross my fingers. Thanks

[brian617]

I guess they're watching this forum lol. Sent another email and they answered me right back!

[RobertISaar]

Craig is registered to this forum... but it could have just been something that slipped through the cracks, I know I do it somewhat regularly. sometimes it feels like Memento was a film about myself but I don't remember giving consent to it being made.... or looking like Guy Pearce....

[MecGen]

.. but it could have just been something that slipped through the cracks, I know I do it somewhat regularly

My day job is tech support for an automotive chemical company, happens with me all too often no matter how hard I try.

Glad Brian got help